It is probably not because you are not smart; it is more likely that the cause is that the tax code is very complicated that many times you need a legal team to eliminate the problems.
I know that sounds absurd, but there are some problems that have so many possible answers that unless you deal with it on a daily basis the average person needs the IRS Help to get to the bottom of many of the issues that arise in the preparation of a tax return.
Getting to them for the answers you need is another story and is entirely dependent upon when you contact them. If it is early in the season then you might get thorough to them fairly quickly and get your answer in an expedient manner.
However if you seek IRS Help closer to the deadline day of April 15, you can rest assured that you will have a longer than average wait time on hold and both you and the IRS agent may get frustrated.
IRS help can be obtained via the Internet in several ways on the site. There is the FAQ section that answers many questions, which arise in preparing the forms, you can also email questions in a general way and get the answer by e-mail if it is not time sensitive.
Keep in mind that the IRS help people are trained to know the answers, and can give you guidelines to solve the problem. Thus, while the answers are certainly going to be correct, there may be some additional changes that occur which may affect the response by the day.
IRS help lines are a service that is there for you as a taxpayer 365 days a year, not just during tax season. So, if questions arise throughout the year or if you need to change the tax situation, you can and should certainly give them a call before a question has a chance to escalate into a major problem.
The IRS is a system to help more people benefit from that tax codes in this country to become more involved and less cut and dried.
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