Sunday, February 15, 2009

Internet Marketing - Are You Tired Of The Hard Sale?

By Damian Papworth

I entered the internet marketing industry around 2003. It all started for me with an affiliate program and a pay per click campaign. Back in 2003 there were not many savvy Australian internet marketers so I had very little competition for my campaign for quite some time.

I was quite successful at this in the beginning and then had the pleasure of watching the market flood with new entrants, all doing the same thing, forcing keyword bids up. I also had the pleasure of watching Google continue to refine their rules to make their search engine perform better, often at the expense of affiliate marketers. I watched and modified my approach until the time required to exist in the market, was no longer compensated by a justifiable remuneration.

So I changed my approach. I started to build websites and learn about search engine optimisation. I still used PPC marketing, but to drive traffic to my own websites while they optimised in the organic search terms. The result for me was half a dozen highly optimised and profitable website businesses. Of these, only one has its own product. The others either promote affiliate programs or sell advertising space.

Over the 6 years I have been active in internet marketing, I have picked up quite a few clients who wanted help with their web presence. I never promoted this service, they all came to me on referral or by word of mouth. They all had two things in common. Firstly they wanted a website that sold their product. Secondly they had been ripped off by an unethical internet marketer who took their money and left them with a website that didn't work.

That's the problem with internet marketing. Its not a university degree, its not a regulated industry. Anyone can and does call themself an internet marketer. That's why internet professionals as an industry have such a bad reputation. Our industry is packed with graphic designers who know nothing about marketing and professional marketers who know nothing about the internet.

Every week I see how these charlatans work. They prey on the assumption that their clients are ignorant. Despite the fact they know so little themselves, they assume their clients know less and therefore can be baffled with a few technical phrases and a pretty graph.

Gold Coast Surfboards is a great example to prove the point. This is my travel business. Its the only website I run to date which sells its own product, a long-term surfboard hire service. Do a Google search on Gold Coast Surfboard Hire. You can find me easily. Or even use the less specific search phrase Surfboard Hire. You'll see how well this website is optimised in the search engines.

So I have a website which is supporting a business perfectly. Its optimised in the search engine for the search phrases which are popular and relevant to the service. Despite this, so called internet "professionals" contact me every week trying to sell me their SEO services.

I've worked out exactly what they do. They find my website and recognise it as a small business. They'll do a few Google searches and see that I really am well optimised, so then they set about finding some search phrases that I am not optimised for. In their belief they know more than me, they then try to scare me into buying their optimisation services for the less relevant search phrases. Phrases such as "surf accessories" and "holiday rentals".

This sort of thing really scares me. It makes me realise that there are people in my industry who manipulate our clients to make a quick buck. They are quite happy to modify a website to attract irrelevant traffic in order to make some money, with little care of the damage this does to the customer's business. To embellish, if I had have listened to these hard selling conmen, my website would either be attracting lots of people who needed surfboard wax or fins, or in the Holiday Rentals case, people who are looking for hire cars or accommodation at goodness knows which destination. One thing is for certain, people visiting the Gold Coast would not be hiring my surfboards.

If you are a small business owner and get approached by an internet marketer who is going to "turbo boost" your business by getting it up to the top of Google, look carefully at the words they are suggesting they will do this for. There are lots of phrases which anyone can get to #1 as there is no competition for them. This is because no-one uses them to search. So before you sign up an internet marketer, try and get a good understanding of what your clients search for on Google when they are looking for your product.

If you are thinking about doing some work to your website but do not know where to start, ask around. The really good operators work on reputation and do little self promotion. When you do this though, be clear that you are looking for an internet marketer, not a designer or developer. Its one thing to make a masterpiece for the internet like many graphic designers do, but a whole new kettle of fish putting it where all your clients can find it.

Finally, if you are one of those internet marketers who abuses our great industry by running around, trying to extract a pound of flesh from every business you come by regardless of the value you add, change your ways. This industry is big enough for everyone so there is a place for you. But skill yourself up and don't sell your services to businesses that don't need them. Only sell your services where the person paying for them will benefit from them. Your reputation, your business and our industry will flourish if you follow this code. (By the way, its called being ethical)

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